Shipping, Returns, and Tax Policies
Payment and Shipping Policy
We accept payment from Visa, Mastercard, Discover and American Express credit cards. Your credit card will be charged by “Biokosmetikoftexas, Inc“, “Euro Pacific, LLC” or “Esthetic Supply Company, LLC” depending on which state you live. Please see our “Contact Us” page for more information on the distributor in your area.
The shipping charges for UPS Ground Shipping (default):
$14.00 for orders less than or equal to $99,
FREE for orders $99 or greater.
UPS 2nd Day Air: $35 regardless of order total.
UPS Next Day: $50 regardless of order total.
We only ship via UPS at this time and cannot ship to a P.O. Box. or any military P.O.Address.
We usually ship your order within 1-2 business days after receiving your order.
Once shipped it takes 1-4 business days to arrive.
We only ship within the USA, all international inquiries please contact the Biodroga headquarters in Germany at www.biodroga.com/Contact.html.
Sales tax will only be charged to orders shipping within the states of Nevada, Texas and South Carolina. Sales for these states are FOB Shipping Point, meaning sales tax is calculated based on the shipping point (not destination).
To return or exchange a product purchased directly from us via website, please call: (800) 729-1242 for instructions.
Are there any items that can’t be returned/exchanged?
Yes. Items that are opened and used cannot be returned/exchanged.
All unopened/unused products must be returned within 30 days of the purchase date (unopened and unused) to the correct distributor. Please call 800-729-1242 to find out correct distributor and get return permission.
Shipping and handling are not included in the refund amount. Refunds will be processed within 15-21 days against the original method of payment. We reserve the right to change the policy at our sole discretion.
Note: Customer is required to pay return shipping. If you have purchased the product from one of our spa partners, please return to the original place of purchase.